Thank you for shopping at themepremium.net. If you are not entirely satisfied with your purchase, we’re here to help.
We issue refunds for digital products within 2 days of the original purchase of the product. Before a refund is granted, you’d have to allow us to try and help.
Due to the nature of digital media means that once you have downloaded a plugin or theme there’s really no way to ‘return’ it. No refunds will be given except in the case when the digital product is completely unusable.
To be eligible for a refund, you must meet the following conditions:
- Valid Reason: We will refund your purchase only if there is a valid reason, such as a technical issue with the product that our support team cannot resolve.
- Product Not As Described: If the purchased product does not match the product description on our website, you are eligible for a refund.
If you believe you are eligible for a refund, please contact our customer service team at email@example.com within 2 days of your purchase. Include your order number and a clear explanation of the issue.
We do not issue refunds for digital products in the following situations:
- Change of Mind: Unfortunately, we cannot issue refunds for a change of mind or if you have purchased the wrong product.
- Product Compatibility: It is your responsibility to ensure that your environment is compatible with the product before purchasing. We do not refund if your environment is not compatible.
- Full functionality: The product displays a message about the need to enter a license key or activation (but has full functionality).
If you have any questions about our Refund Policy, please contact us: By email: firstname.lastname@example.org
Changes to Refund Policy
We reserve the right to update or change our Refund Policy at any time without notice. Any changes will be effective immediately upon posting the updated policy on the website.