My Account Thank you for choosing to purchase products at Themepremium.net. We are always ready to assist you if you are not completely satisfied with your transaction.
Refund Policy
We accept refund requests for digital products within 2 days from the date of your transaction. Before proceeding with a refund, we will attempt to assist you in resolving any issues with the product.
Due to the nature of digital products, once you have downloaded the product, we cannot accept a "return." We only issue refunds in cases where the product is completely unusable.
To be eligible for a refund, you must meet the following criteria:
Valid Reason: We will only issue a refund if there is a valid reason, such as a technical issue that our support team cannot resolve.
Product Not as Described: If the product you received does not match the description on our website, you have the right to request a refund.
Contact Us
If you believe you are eligible for a refund, please contact our customer service team at contactus@themepremium.net within 2 days of your purchase. You can also message us directly through our store's Fanpage for quicker assistance.
Exceptions
We do not issue refunds for digital products in the following cases:
Change of Mind: We cannot issue a refund if you change your mind or purchase the wrong product.
Product Compatibility: You are responsible for ensuring that your environment is compatible with the product before purchasing. We do not issue refunds if the product is not compatible with your environment.
Fully Functional Product: If the product requires entering a license key or activation but is still fully functional, we will not issue a refund.
If you have any questions about our refund policy, please contact us at contactus@themepremium.net.
Changes to the Refund Policy
We reserve the right to update or change our refund policy at any time without prior notice. Any changes will take effect immediately upon posting the updated policy on our website.
Thank you for trusting and choosing Themepremium.net!
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